1. QR code payment refund policy

A. QR code payment cannot start: when the customer scans the QR code and the equipment appears online and functionable, but the equipment fails to start, then a refund will be processed.

B. Equipment quits running halfway after code-scanning: When the equipment is online and the customer starts the payment via scanning the QR code, and the designated massage time slot is yet to be finished, or power failure during the running period, the order will be refunded.

2. After-sales service

With the concept of win-win, Medior/CNT INTERNATIONAL SDN. BHD. actively seeks long-term co-operation with venue lessors. For different channels of business, independent research and development of operation and maintenance systems for the protection of equipment.

A. Active warning mechanism: our party will, depending on the state of the equipment and other key fields, send daily warning notification automatically and provide active data feedback instantly.

B. Cloud services: the complete service flow online to achieve continuous evolution while also providing operation and maintenance experience, shared learning, and automatic updating.

C. 7*24 hours guarding: relying on big data, integrated distance, anomalies, etc., the first time to deploy the optimal attendant for the equipment service.